Privacy policy

1. Information We Collect:
We collect only the information necessary to deliver our services effectively and securely. This may include:                     

Name, email, phone number, and business contact details
Medical billing and revenue data (e.g., insurance claims, CPT/ICD codes, payment history)
Practice or provider information shared during onboarding
Usage and analytics data when interacting with our website

Information may be collected via:       

Online forms
Direct email or phone communication
Secure document uploads
Integrated third-party billing or practice software
 
2. How We Use Your Information:
The information we collect is used to: Deliver accurate and efficient billing and revenue cycle services
Maintain and update client accounts
Respond to service inquiries and support requests
Ensure compliance with payer, legal, and regulatory standards
Improve our website, operations, and service experience

Access to personal information is restricted to authorized team members directly involved in service delivery.

 
3. Disclosure of Information:
We do not sell, rent, or trade your information to third parties.                     

We may share your data only with trusted third-party partners (e.g., clearinghouses, EHR platforms, cloud storage providers) who support our services—and only under strict confidentiality and data protection agreements.

We may also disclose information:             

If required by law or court order
With your express written consent
To prevent fraud or unauthorized access
 
4. Data Security
We implement industry-standard safeguards to protect your data, including: End-to-end encryption of sensitive files and communication
Access controls and authentication
Secure cloud storage and system firewalls
HIPAA-compliant data handling procedures

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We are continuously updating our systems to mitigate risk.

 
5. Cookies and Analytics
Our website may use cookies and similar tracking technologies to enhance user experience, track website performance, and collect anonymized usage data. You can adjust your browser settings to disable cookies if preferred.

 
6. Your Rights
You have the right to:                                    

Request access to the data we store about you
Request correction or deletion of inaccurate data (where legally permitted)
Opt out of non-essential communications
File a complaint regarding data misuse   To exercise these rights, contact us at [email protected]

 
7. Policy Updates
This Privacy Policy may be updated from time to time. All changes will be posted on this page with an updated "Effective Date." We encourage you to review it periodically to stay informed about how we protect your information.

 
8. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact:

ADN Provider Services                           

Phone: (718) 607-2121                             

Email: [email protected] 

Virtual operations | Registered in New York | Serving healthcare providers nationwide